Built for trust.
Designed for peace of mind.

• Your home address is never shown in any listing or profile.
• The exact pickup or delivery address unlocks automatically in the app 24 hours before your scheduled pickup — never sent by email.
• All communication happens through Nably's in-app messaging by default — your phone number is only shared if a host requires it and you've explicitly consented.
• Personal data encrypted at rest and in transit.

• All payments go through Nably — never directly between users.
• Funds held by Nably and released only after confirmed pickup.
• Receipts and confirmations always emailed immediately.
• Dispute resolution handled by our team.

• Never arrange a deal outside Nably — we can't help if you do.
• Do not share personal phone, email, or address outside of Nably's official contact-sharing flow — only used when a host requires it for a specific booking and you've explicitly consented.
• Do not pay via cash, Venmo, or any external service.
• If someone asks you to go off-app, report it immediately.

• Control your availability — pause or remove listings anytime.
• Renters build a real account history and reviews you can check before accepting a booking.
• Nably holds payment before you release your item.
• Damage or loss claims are reviewed by our team, with a 48-hour window for both filing and response.

• Hosts build a real review history, and many complete identity verification — look for the ✓ ID Verified badge.
• If an item isn't as described, contact Nably for resolution.
• Payment is protected until you confirm pickup.
• Leave an honest review to help the community.

• Both parties agree to community guidelines upon sign-up.
• Fraud or off-platform dealing may result in account suspension or permanent removal.
• Nably moderates all listings and reviews.
• Our support team responds within 24 business hours.

Self-Service Help Center

Most questions are answered here — no need to reach out separately.